You have the right to cancel this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods. If you as a consumer have ordered several goods and the goods are delivered separately or if the goods are delivered in partial shipments, the date of receipt of the last partial shipment is decisive.
In order to exercise your right of withdrawal, you must inform us,
Energy Sales GmbH & Co. KG, Universitätspark 1/1, 73525 Schwäbisch Gmünd, email: "firstname.lastname@example.org" by means of a clear declaration (e.g. a letter sent by post, fax or email) inform about your decision to withdraw from this contract. You can use the sample withdrawal form attached below for this purpose, but this is not mandatory. If you have any questions, please do not hesitate to contact us using the contact details given in the contact area or using our contact form.
Returns are only to the address just mentioned
Energy Sales GmbH & Co. KG, otherwise additional costs may arise.
To meet the cancellation deadline, it is sufficient for you to send your notification that you are exercising your right of cancellation before the cancellation period has expired.
Notes on the right of withdrawal:
Unless the parties have agreed otherwise, the right of withdrawal does not apply to the following contracts:
- Contracts for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer,
- Contracts for the delivery of sealed goods that are unsuitable for return for reasons of health protection or hygiene if their seal has been removed after delivery,
- Contracts for the delivery of goods if these were inseparably mixed with other goods after delivery due to their nature,
The processing time for complaints / returns by Energy Sales GmbH & Co. KG is approx. 14 working days from receipt of the goods.
Consequences of the withdrawal
If you withdraw from this contract, we will give you all payments that we have received from you, including delivery costs (with the exception of any additional costs that result from the fact that you choose a different type of delivery than the cheapest standard delivery we offer have chosen) to repay immediately and at the latest within fourteen days from the day on which you sent the goods back to us. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment.
We can refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the date on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.
End of revocation
(If you want to cancel the contract, please fill out this form and send it back.)